Who we are
PBX Help Hub (pbxhelphub.co.uk) is the data controller for the personal information described here.
To ask about your data, use any form on this site or email [email protected].
What we collect
When you use a form on this site, we receive what you enter. Depending on the form, that means:
- your name, work email address and organisation
- details of your phone system, such as the make, number of users and sites, and when your contract ends
- your description of the problem, and any answers you gave in the assessment
- anything you attach to your email, such as a trace or notes
Please don't send configuration files until we've agreed a secure way to do it, and remove passwords and other people's personal details from anything you send.
When you visit this site, our hosting provider may keep standard server logs, such as your IP address, the page requested, and the date and time. These are used to keep the site running and secure.
The quizzes, calculators and fault logs on our guides run in your own browser. Nothing you enter into them is sent to us unless you choose to send it.
Why we use it, and our legal basis
- To reply to your enquiry and give you the review, assessment or quote you asked for. Our legal basis is taking steps at your request before a contract, or our legitimate interest in answering people who contact us.
- To keep records of what we advised. Our legal basis is our legitimate interest in being able to refer back to it, and any legal obligation to keep business records.
- To keep the site secure. Our legal basis is our legitimate interest in protecting it.
We don't send marketing emails from a form enquiry, and we don't make automated decisions about you. The recommendation in our assessment is a calculation on your own answers, shown only to you unless you send it to us.
Who sees it
- Our email provider, Google (Gmail), which stores the emails we receive.
- Our website providers, Hostinger, which hosts this site, and Cloudflare, which delivers it and protects it from attacks, for server logs.
- Someone working with us on your question, if we need help to answer it. If that means passing your details to another company, we'll tell you who first and ask you.
- Authorities or advisers, if the law requires it or we need professional advice.
We don't sell your personal information.
Transfers outside the UK
Google and Cloudflare may process information outside the UK. Where that happens, the transfer relies on the safeguards UK data protection law requires, such as the UK-US data bridge or approved contract terms.
How long we keep it
We keep enquiries for up to 24 months after our last contact with you. If you become a customer, we keep records for as long as we need them for the work and for tax and legal reasons, usually six years. Server logs are kept for as long as our hosting provider's settings allow.
Your rights
You have the right to ask for a copy of your data, and to ask us to correct it or delete it. You can also object to how we use it, ask us to restrict that use, or ask for a copy to pass to someone else. These rights have some legal limits. It's free to ask, and we'll normally reply within one month.
Complaints
Please tell us first if you're unhappy and we'll try to put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
We'll update this page if anything changes. Last updated: 9 November 2026.