PBX Help Hub
Service · ongoing support

Support for the system you already have.

Installer gone quiet? Contract ending? Tell us about your existing Avaya, Mitel or 3CX system, and we'll reply with your options for support, and tell you honestly when it's time to move on.

UK-wide remote supportExisting systems welcomeNo forced replacement

Pick the level of cover.

Example plans. Scope and prices are agreed in writing first.

Break-fix

For small offices with a stable system.

Pay per incidentPrice on request
  • Remote diagnosis when something breaks
  • Written finding after every fix
  • Configuration backup check
  • Proactive monitoring
  • Agreed response times

Managed support

For busy offices that can't miss calls.

Monthly planPrice on request
  • Everything in break-fix
  • Agreed response times
  • Moves, adds and changes included
  • Quarterly health check
  • 24/7 monitoring

Managed + monitoring

For multi-site and critical lines.

Monthly planPrice on request
  • Everything in managed support
  • Trunk and system monitoring
  • Alerts before callers notice
  • Lifecycle and replacement planning
  • Named contact
Systems covered
Avaya IP OfficeMitel MiVoice3CXYeastarOthers on request

Coverage to confirm with us.

Taking over from another supplier
  • We collect a configuration backup and check licences first.
  • We document the call routing before changing anything.
  • We agree a handover date so there's no gap in cover.

What happens when you call for help.

The same four steps on every plan. Response times depend on the plan you choose.

Loop Four steps light up in turn: you report the fault, a ticket is logged, an engineer works on it, and it is fixed with a written note. You report it Ticket logged Engineer on it Fixed, written up Example flow. Response times are agreed in writing first.
Interactive

See what each plan covers.

Pick a plan and the parts it covers light up.

Example scope. Real cover comes from us.

Your system
Remote diagnosis Written findings Backup checks Agreed response times Moves, adds, changes Quarterly health check Trunk monitoring Early alerts Lifecycle planning Named contact
Free infographic

Switching phone support: the 5-step handover checklist.

Do these in order and there's no gap in cover. Share it with whoever signs the contract.

ShareSave image (PNG)
Switching phone support: the 5-step handover checklistGet a configuration backup, check licences, document call routing, collect admin access securely, and agree a handover date. PBX HELP HUB · CHECKLIST Switching phonesupport? 5 steps. Do them in order. No gap in cover. Get a configuration backupFrom the current supplier, before anything else. Check the licencesWhat you own, and what is a subscription. Document the call routingNumbers, routes, groups and out-of-hours. Collect admin accessHanded over securely, then changed. Agree a handover dateOld cover ends the day new cover starts. Independent guide · not affiliated with any phone-system maker
Infographic: five steps for handing phone-system support to a new supplier.

Questions about support

Can you support a system someone else installed?

Usually, yes. We start by collecting a backup and checking licences, then confirm what we can cover.

Will you try to sell us a new system?

No. If replacement is the right call, we'll say why and compare options fairly. Many systems run well for years with good support.

What if our system is out of support from the maker?

We can often still help, but parts and fixes get harder. We'll tell you the risks plainly.

See it happen

From fault to fixed

Press a step to jump to it. Save the GIF to share it.

Save GIF
Get a support quote

Tell us about your system.

We reply by email.

We only use these details to reply to you. See our privacy policy. Your message opens in your own email app, so you can check it before you send it.